Refund policy

Every Nestle and Flame candle and wax melt is hand-poured to order in Bicknell, Indiana. We want you obsessed with it. If something goes wrong, here's how we make it right.

Damaged or wrong items: If your order arrives damaged in transit, or we sent the wrong item, email hello@nestleandflame.com within 7 days of delivery (or pickup) with your order number and a photo of the item and packaging. We'll send a replacement or refund your original payment method, your choice. No need to send it back unless we ask.

Returns: For safety and hygiene, we can't accept returns of burned candles or used/opened wax melts. Because everything is made to order, we can't accept change-of-mind returns once your order has been poured.

Cancellations: Email us ASAP. If we haven't started pouring, we'll cancel and refund in full.

Refunds go back to your original payment method and can take 5–10 business days to appear.

Questions? hello@nestleandflame.com. We're nice, mostly.